The Claims Resolution Program offers mediation to claimants, employers, insurance companies and medical providers. Mediation is not mandatory – both parties must agree to participate in the mediation process. The claims resolution conference brings both parties together with the help of a neutral facilitator to develop solutions for resolving their workers’ compensation disputes to the mutual benefit of both parties. An ombudsperson can assist an injured worker not represented by an attorney, in the mediation process. Any Settlement Agreement reached by the parties must be approved by the Administrative Law Judge. If no agreement is reached, the claim will proceed to a formal hearing.
Mediation helps injured workers receive timely benefits in an inexpensive alternative to the hearing process, and resolves disputes under the state’s Workers' Compensation Act.